FAQ
A list of common questions and problems we receive, please have look here first before you send us any support request. If you cannot find an answer or a solution to your problem then send us an email at support@ip-watch.ch
First, check that your subscription did not expire. If you have a valid subscription then logout, clear your browser’s page cache and log in again. If that ...
Thu, 21 Jan, 2016 at 5:39 AM
Sometimes it takes us time to activate your subscription after you paid, especially when you use bank transfer. If this does not apply then try the solution...
Thu, 21 Jan, 2016 at 5:38 AM
IP-Watch is a self-service website, which means you can do everything by yourself online, including renewing your subscription and asking for an invoice. Ju...
Fri, 19 Feb, 2016 at 3:39 AM
There are a few alternative online solutions for cheap international money transfers like XE Trade or TransferWise.
Thu, 21 Jan, 2016 at 5:37 AM
If you want to use this option, you must indicate a list of IP addresses and/or ranges. An IP address has the form X.X.X.X (where ‘X’ is a number between 0 ...
Thu, 21 Jan, 2016 at 5:40 AM
If your group uses IP authentication but sometimes or some people cannot get access then check your IP address and make sure it’s comprised in the configure...
Thu, 21 Jan, 2016 at 5:42 AM
If you need your group’s users to use your group account from outside your premises you can setup a group username and password in addition to IP authentica...
Thu, 21 Jan, 2016 at 5:42 AM
There is no recovery function for those, the group username and password can only be setup and changed by the group administrator. To do so, log in as the g...
Thu, 21 Jan, 2016 at 5:43 AM
If you don’t remember what email you were using for your individual account or your group administrator’s account then send us an email at support@ip-watch....
Thu, 3 Mar, 2016 at 4:43 PM