A list of common questions and problems we receive, please have look here first before you send us any support request. If you cannot find an answer or a solution to your problem then send us an email at support@ip-watch.ch

I am logged in but I still don’t have access to subscriber articles
First, check that your subscription did not expire. If you have a valid subscription then logout, clear your browser’s page cache and log in again. If that ...
Thu, 21 Jan, 2016 at 5:39 AM
I just renewed my subscription but it is still marked as ‘expired’
Sometimes it takes us time to activate your subscription after you paid, especially when you use bank transfer. If this does not apply then try the solution...
Thu, 21 Jan, 2016 at 5:38 AM
I want to renew my subscription, can you send me an invoice?
IP-Watch is a self-service website, which means you can do everything by yourself online, including renewing your subscription and asking for an invoice. Ju...
Fri, 19 Feb, 2016 at 3:39 AM
Can I pay by check?
No, IP-Watch does not normally accept checks.
Thu, 21 Jan, 2016 at 5:39 AM
I cannot use a credit card but international bank transfers are too expensive, do you have another payment solution?
There are a few alternative online solutions for cheap international money transfers like XE Trade or TransferWise.
Thu, 21 Jan, 2016 at 5:37 AM
I want to use IP authentication to automatically log in users of my group, how can I do this?
If you want to use this option, you must indicate a list of IP addresses and/or ranges. An IP address has the form X.X.X.X (where ‘X’ is a number between 0 ...
Thu, 21 Jan, 2016 at 5:40 AM
IP authentication is not working for my group, is not working for some people or is not working in some places
If your group uses IP authentication but sometimes or some people cannot get access then check your IP address and make sure it’s comprised in the configure...
Thu, 21 Jan, 2016 at 5:42 AM
My group uses IP authentication but some users also want to read IP-Watch.org from home or when they travel
If you need your group’s users to use your group account from outside your premises you can setup a group username and password in addition to IP authentica...
Thu, 21 Jan, 2016 at 5:42 AM
Nobody can remember the group username and/or password for my group account
There is no recovery function for those, the group username and password can only be setup and changed by the group administrator. To do so, log in as the g...
Thu, 21 Jan, 2016 at 5:43 AM
I lost the username for my individual account or my group administrator’s account
If you don’t remember what email you were using for your individual account or your group administrator’s account then send us an email at support@ip-watch....
Thu, 3 Mar, 2016 at 4:43 PM